Overview
Return value:
We are a customer-first company, and we strive to provide the best quality products with a seamless experience for you. Still, sometimes things happen, so if there‘s anything wrong with the item you have received, we will do our best to fix it and be satisfied.
If you want to return the item, please contact us within 30 days of receiving the order at service@hair-mate.com. In addition, we have a 100% Money Back Guarantee, our refund policy is 14 days if you changed your mind before receiving the item you bought, If you have discovered our fault, please take pictures/videos of the defective, or the wrong item sent to you and attach them to the initial email with an explanation.
We do not issue refunds if you do not provide a reason for returning the item or send it back without contacting us first.
Please write “RETURNED ITEM” on the packaging so that certain misunderstandings could be avoided.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
Our 3-month warranty offers a replacement for any impaired products, regardless of the cause of damage.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {service@hair-mate.com} and send your item to: {address will be sent via Email after the exchange process is approved}.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you still have additional questions about returning the item, feel free to contact us at service@hair-mate.com
- 100% Money Back Guarantee, our return policy is 14 days. Purchases made online can be returned online or in stores for free.
- Or to register a return online, Contact the client service. Register your returns online by connecting to your hair-mate account.
- Items purchased with PayPal can be returned online or exchanged at a self-supporting store
- Prepare the package: Put the item in the original package and place it with the original receipt.
- Delivery of packages to UPS: Unload your packages at the UPS store or collection point.
Inquiries : service@hair-mate.com (Business days: 24 hours a day, 7 days a week)