At all times, we strive to ensure that your experience is exceptional. Nevertheless, our Policies will assist you in understanding the process of returning a product.
Please be advised that hair instruments, in general, are not eligible for return in a used or opened state in accordance with the Health and Hygiene Policy Standards. We can only accept a product return if it is unused and sealed. Kindly review the subsequent prerequisites.
A Hair-Mate Products service representative must provide a form and an authorization number for any return request. Request your authorization number by writing to https://hair-mate.com/contact-us. We are not liable for shipments that are lost in transit or returned to us without proof of delivery. In order to receive a full refund, all items that were originally sent to you, including accessories, retail boxes, and instruction manuals, must be received in excellent condition. Extra charges may apply to returned products that are missing parts, accessories, accessories, or the instruction manual.
Reimbursement will be provided to the purchaser upon the unit’s arrival at our warehouse, inspection, and compliance with the terms and conditions of each policy outlined in this section, minus the shipping costs associated with the initial shipment to you. Please note that our company is responsible for all shipping costs associated with your order, even if we provide free shipping.
Conditions of Use
Money-Back Guarantee: 14 Days (Buyer’s Remorse)
The product must be in an untouched and sealed state. The following codes are subject to this period: “accidental order,” “wrong color ordered,” and “wrong model ordered.”
◾ Only when all terms and conditions are fulfilled will a refund be given, and it will be issued using the original payment method.
◾ No later than 14 days following the product’s delivery to the customer, items must be returned to Hair-Mate Products and postmarked.
◾ The price and purchase date must be shown on the original sales receipt.
◾ Send your return to the address below, making sure to include the original, dated sales receipt.
◾ Returns must be returned to First address: Shenzhen Gongming Tangwei Paifang Houdiyuan Community No. 70 Dexing Building；Second address: 444 Alaska Avenue Suite #BES761 Torrance, CA 90503, USA, via prepaid mail (collect returns are not allowed).
◾ The cost of return postage is the buyer’s responsibility. The refund will only cover the original purchase price of the products and any relevant taxes that the customer may have paid; we won’t include the cost of returning the item or mailing it.
◾ Any merchandise returned to us that is delayed, lost, stolen, misshipped, or damaged will not be our responsibility.
◾ After the product has reached our warehouse, been examined, and been confirmed to meet all the standards outlined in the 14-day Money Back Policy, the refund will be issued.
◾ It will take one to five business days for you to get your refund. Nevertheless, depending on your Bank of Credit Card Company, there are times when it could take anywhere from one to fifteen business days.
The goods must be inspected within 14 days; any missing parts or packing from the unit
Note: Strict supervision of the manufacturing and packing quality standards ensures that our goods are sent to each customer in sealed condition with all necessary components, accessories, and informational paperwork. Hair-Mate Products is the manufacturer of the HairMate brand.
You are given fourteen days from the date of delivery to inspect the product and all of its components, as provided by Hair-Mate Products. Do it as soon as possible! and we will get back to you. You are lacking something? Please send your message to the following address: https://hair-mate.com/contact-us. In order to provide evidence of purchase, a customer support person may seek information such as a purchase order, photographs, and other similar documents. After the fourteen-day period has passed, Hair-Mate Products is not responsible for any claims that are related to the following code: missing packing or part(s) from unit(s).
Used and unsealed products are eligible for a 30-day return policy.
A refund will be issued using the same mode of payment that was used initially, and it will only be released if all of the terms and conditions are satisfied.
It is required that items be returned to Hair-Mate Products and that the return must be postmarked no later than thirty days after the product was initially delivered to the buyer.
It is necessary for the original sales receipt to include both the price and the date of purchase.
In addition, Hair-Mate Products is responsible for determining, in its own discretion, whether or not the product that was returned was used in accordance with the instruction booklet that was included with the product at the time of purchase.
Send your return to the address mentioned below, together with the original, dated sales receipt that you received when you made the purchase.
First address: Shenzhen Gongming Tangwei Paifang Houdiyuan Community No. 70 Dexing Building Second address: 444 Alaska Avenue Suite #BES761 Torrance, California 90503,USA, Returns must be returned by prepaid mail (collect returns are not allowed).
Buyer is responsible for the return shipping cost. We will not add the return shipping costs of your product to the refund, it will only include the original amount paid for the goods and applicable taxes paid by the customer, if any.
We will not be responsible for any goods that is returned to us that is damaged, delayed, lost, stolen, or transported in an incorrect manner.
The reimbursement will be issued once the unit has been received at our warehouse, where it will be inspected and validated to ensure that it satisfies all of the standards that are outlined in the 30-day return policy.
A refund may be sent to you within a time frame ranging from one to five business days. Nevertheless, there are situations in which it could take anything from one to fifteen working days, depending on whether you are dealing with your bank or credit card company.
Any and all products that are received within the thirty-day window and are in a used state or contain missing parts and accessories will be subject to restocking costs ranging from twenty percent to forty-five percent. The exact amount of these fees will be determined by the examination of the shipment when it arrives at our warehouse. A complete refund will be issued for any goods that is received in a sealed or unopened condition, with the exception of the transportation costs that were associated with the initial shipment. This is the case; even when we provide free shipping, our firm is responsible for all shipping expenses associated with your order.
Exchanges
Our 3-month warranty offers a replacement for any impaired products, regardless of the cause of damage.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {service@hair-mate.com} and send your item to: First address: Shenzhen Gongming Tangwei Paifang Houdiyuan Community No. 70 Dexing Building Second address: 444 Alaska Avenue Suite #BES761 Torrance, California 90503.USA.
One-year warranty for damaged or defective goods
The following codes are covered during this time: “does not work properly.”
A one-year warranty will be applied to any product that is supplied to the customer with the code “does not work properly,” “defective or damaged.” This implies that you should get in touch with our customer support team right away by using the link below: https://hair-mate.com/contact-us, and provide specifics about the issue you are having with the device. To help you with your repair claim, a customer support agent may ask for documents like a purchase order, pictures, or a brief video showing how the device behaves.
If the product is still covered by the 1-year limited warranty, we will replace or repair it at no cost to you when we receive it, depending on the damage.
One of our customer care representatives will give you the information on how to return a defective or non-functional product as soon as we receive notification from the buyer. The buyer has ten days to return items after the service agent notifies them.
We strongly advise you to include insurance and a tracking number with the shipment so you have documentation that it was delivered to the address we gave you.
Please email service@hair-mate.com, send a direct message through our website, or call our customer service department at 1-907-274-1705 or +8615014022582 if there is an issue with the product. To conduct a brief troubleshooting over the phone, they are available Monday through Friday from 10:00 am to 5:00 pm PST.
Packages returned to our warehouse with the Unclaimed, Incorrect/Incomplete Address, or Refuse classifications are not accepted. Even when we provide free delivery, Hair-Mate Products still bears the full cost of sending your order, thus $24.95 will be subtracted for domestic shipping and $59.95 for international shipping and handling.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email-service@hair-mate.com.
ESSENTIAL INFORMATION ABOUT SHIPPING SERVICES:
1. Without exception, every box we ship comes with a Signature Request Service upon delivery. This is because a lot of packages from customers’ front porches have been taken.
2. Delivery Contacting the carrier (4PX, YUNTU, express, Yanwen express, USPS, UPS, Fedex, DHL, etc.) to retrieve the package and make the necessary arrangements to either pick it up in person at their location (the most recommended option) or reschedule for delivery (not recommended, not an accurate option when shipped USPS) is the buyer’s sole responsibility. Attempts are deemed successful deliveries.
3. Should the shipping charges exceed the actual amount paid by a particular client, HAIR-MATE, INC. retains the right to reject and cancel any transaction, unless the customer agrees to pay the difference based on their shipping destination address. An email with the best choices for the customer to choose from or to request order cancellation will be sent to the email address listed on the order if we discover that the destination address is too expensive to ship with any of the shipping firms we have available.
NOTE: We make every effort to keep our shipping costs to most international destinations as cheap as possible, but international shipping rates have increased significantly in the past year.
Each buyer, consignee, or receiver is solely responsible for paying any import duties or taxes, which vary from nation to nation. Please get in touch with your country’s local customs office for further information about import duties.
