How much is shipping?
Standard: Free shipping(7-15 business days) for over $50. Shipping fee $10(7-15 business days) for less $49.99; Express shipping(4-7 business days) for $10-{0-$49.99,price:$20; Over $50, price $10} ;
HOW DO I PROCEED THROUGH THE CHECKOUT PROCESS?
Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the checkout process.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept Credit Cards, Debit Cards, PayPal and Bank transfers (through PayPal).
What is my tracking number?
This is how you will be able to track your order. Your tracking number is sent to you via email and will be available within about 5 working days after your order is placed. Please reach out if you haven’t received your tracking number five working days after placing your order by contacting support.
I’ve lost my tracking number. What can I do?
Simply contact us at service@hair-mate.com with your full name and mailing address and we will resend your confirmation number.
How can I make changes to my order?
If you need to make changes to your order, you will need to contact us within 12 hours of placing the order.
We Can Change:
– our delivery details
– Your name
– Your email
– Your phone number
Who do I contact if there’s something wrong with my order?
If there’s a problem with a purchase, let us know right away. Describe the issue and send any available photos to service@hair-mate.com
HOW SAFE IS MY PERSONAL INFORMATION?
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we secure and use your information, please consult our Privacy Policy.
WHICH BROWSER SHOULD I USE TO VIEW YOUR SITE?
We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, or Apple Safari. HOW DOES SHIPPING WORK?
Hair-mate partners with global merchants and artisans in order to provide you with the best prices and the most interesting products.
This means that your order is shipped from global areas such as Germany, USA, Thailand, Tibet, China, India, etc.
Our global suppliers provide tracking numbers and we do offer a 100% satisfaction guarantee.
Because we ship directly from our partners in these countries, your item may take 1-2 weeks to arrive. Please do not panic if it does not show up immediately, it’s on its way 🙂
We offer international shipping options too – no matter where you are, you can buy from us!
CAN I CANCEL MY ORDER?
Yes. Cancellations must be made within 12 hours of order placement. Send us an email within 12 hours and let us know the reason why you wish to cancel your order.
All refunds will be processed within 24-48 hours before the fund reflects on the customer’s bank account.
HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?
Send us an email at service@hair-mate.com/at page contact and we’ll get back to you as soon as we can.