100% Satisfaction, Guaranteed.
Satisfaction for customer is our No. 1 priority. The protection plans We’re introducing for every product you purchase:
💕14 day
No Questions Asked: Return or Exchange
💕3 month
Product Warranty: One-time Exchange
What’s Covered for Hair-Mate Products.
💕1 year warranty
During the warranty period, if you have any problems with your hair styler, you can contact us by email: service@hair-mate.com, we will solve it for you as soon as possible.
🧡🧡All Customers*
No Questions Asked: Return or Exchange(14-day)
Not happy with your purchase? We offer a 14-day no questions asked return or exchange policy, for all orders.
- Eligible to all products, all orders
- Eligible to all customers, in all regions
- Within 14 days of the product purchase
🧡🧡All Customers
Product Warranty(3-month)
Our 3-month warranty offers a replacement for any impaired products, regardless of the cause of damage.
- Eligible to all products, all orders
- Eligible to all customers, in all regions
- Within 3 months of purchase
- One-time exchange
- Same value or lesser value items applicable if returned/exchanged product is discontinued.
🧡🧡All Customers
Product Warranty(1-year warranty)
- Eligible to all products, all orders
- Eligible to all customers, in all regions
- Within 1 year of purchase
- During the warranty period, if you have ny problems with your hair styler, you can contact us by email: service@hair-mate.com, and we will solve it for you as soon as possible.
💖 💖Frequently Asked Questions:
1> What do you mean by 100% Satisfaction Guaranteed?
We’re 100% committed to making you happy. We aim to make a product that truly reflects yourself and you genuinely like it! If you’re not happy with your purchase, we offer a 14-day no-question-asked return and exchange/ refund for all orders! If you’re out of the 14-day guarantee window, no worries! Our 3-month warranty offers one-time replacement on us, within the said timeframe for any defects. if any defects are found. We’ll work with you to make sure you’re satisfied.
2> How does the product warranty work?
We offer a 3-month warranty of Hair-mate-branded products, excluding hair curlers/hair straighteners/hair combs/other makeup tools, purchased from our website for all Members. Within 3 months from the date of original purchase, if you discover a fault with your item(s), simply contact us with a description summarising the issue and a photo/video clearly showing the defect, and one-time replacement of the same product can be arranged fully at our cost during the warranty period. If your product(s) is discontinued or out-of-stock, it may be replaced by a similar option. Hair-mate-branded products are covered by our warranty. Hair-mate reserves the right to the final decisions.
3> If my order is a gift from my friend, can I still claim the warranty?
The warranty can only be claimed by the account user of the order placed. So only your friend can claim the warranty.
4> Can I request a different product for my replacement under the warranty?
We can only offer the same product as the original order for replacement unless the original item is discontinued or out-of-stock.
5> How do Protection Plans Work?
Hair-mate Customer Support Team is your go-to when you need an exchange, refund, or just a reason to smile.
Simply reach out to us by clicking “Contact us” . Seriously, reach out. Even just to say hi. Contact Us-service@hair-mate.com